Delivery Policy
Our delivery service is provided by FlashTheSloth Technology Inc.
Delivery Fee
Delivery Fee is based on the delivery distance starts from $5.29, and extra $1 for extra KM beyond 3KM. It will be calculated while checkout.
Delivery Area
We deliver in greater Sudbury area within 15KM.
Contact-less delivery or pickup
We provide local delivery and pickup option for your food ordering, no contact will happen between delivery person or customer due to the COVID-19 situation and social distancing measures in place. Make order online and make payment within your credit card from our website, pickup order curbside or deliver your order to your front door without touch.
Delivery Time
Please leave at least 30 minutes for us to prepare food. Due to our delivery volume, we setup 30 minutes windows which you can choose when selecting your delivery time on our website. We will try our best to have the food prepared within required time. Delivery time will depend on weather/traffic conditions so if a delivery is running late we will contact you and provide a status update. Please be advised that the delivery timeslot you choose while checking out is the time when order leaves our restaurant, not delivery time.
How do I know when the order is ready for pickup or out for delivery?
Our delivery service provider FlashTheSloth will send notification to our customer when order is in transit and delivered.
Receiving Order when Delivered
Please ensure that someone is available to receive your order at the chosen time when we arrive, we will leave package in front of the door after confirming some one will be taking. If someone is not there we will return the product back to our store and you will be notified by email that your product is there and can be picked up or a new delivery can be arranged which is subject to an additional delivery charge. We do not leave our products on doorsteps.
Tips
We encourage your give our delivery guys a kind tips while you checkout for their hard-work in this tough COVID-19 situation and we appreciate if you can do that.